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Corporation d'Urgences-santé
Logo of Urgences-santé
Established 1989
Headquarters Montreal, Quebec
Jurisdiction City
Total area (sq. miles) 744 square kilometres (287 sq mi)
Employees 1,300, including 891 paramedics
BLS or ALS Both
Ambulances 148
Chief Nicola D’Ulisse
Medical director Dr. Dave Ross
Responses 285,000
Website .ca.qcurgences-sante

The Corporation d'Urgences-santé de la région de Montréal Métropolitain (commonly known as Urgences-santé; English: Medical Emergencies) is the statutory public emergency medical service for the islands of Montreal and Laval, Quebec. The corporation operates a fleet of 172 vehicles and employs over 1,300 people, including 891 professional paramedics. Urgences-santé is one of the largest ambulance services in Canada.


  • Organization 1
  • Operations 2
  • History 3
  • See also 4
  • References 5
  • External links 6


Urgences-santé as a corporation was formally created in 1989 under section 149.1 of the Loi sur les services de santé et les services sociaux and granted jurisdiction as a public health agency on the islands of Montréal and Laval,[1] where it is responsible for the planification, organization, coordination and evaluation of emergency medical services; the operation of an ambulance service, a first responder service, and a medical communications centre; providing management, training and expertise consultancy services to emergency medical service partners and maintaining the ability to commercialize such services in Québec, Canada and abroad.[1]

The corporation is the sole provider of advanced life support (ALS) (kind of) in its jurisdiction, and a major provider of basic life support (BLS) alongside the Service de sécurité incendie de Montréal (the Montreal City Fire Department), the Département de sécurité incendie de Laval (Laval Fire Department), and various partners in the community. Field operations are carried by a staff of 891 full-time paramedics and emergency medical technicians, who are members of the Association professionelle des paramedics du Québec professional association and of the Syndicat préhospitalier branch of the Confédération des syndicats nationaux labour union.[2]


An Urgences-Santé Ambulance in Montreal.
A Ford Explorer Supervisor.

Urgences-santé is responsible for an area of over 744 square kilometres (287 sq mi) with a population of over 2.3 million people. It maintains a fleet of 148 ambulances and performs over 272,000 medical transports every year to, or between, 23 hospitals in the Montreal metropolitan region. Of the 363,000 emergency and non-emergency calls received in 2011, 285,000 required an ambulance dispatch, 226,000 required an ambulance transport, 70,000 required a priority 1 response for life-threatening situations, and 224 required a major emergency service mobilization. Operations are managed from three regional divisions: East, West and North.[3]

The ambulance service also maintains specialized units : a Montreal Metro team that performs over 600 interventions a year in the subway, a bicycle patrol team that performs over 450 sorties to cover summer festivals and events, a technical support team that performs close to 3,000 interventions in support of paramedics, and a tactical team that is tasked with performing some 270 high-risk medical interventions alongside the Montreal and Laval SWAT teams.[3]


City-wide ambulance service was originally introduced by the Quebec National Assembly.

See also


  1. ^ a b (French) "Loi sur les services préhospitaliers d'urgences, section 87 (2002, c. 69, a. 87) and section 90 (2002, c. 69, a. 90; 2005, c. 32, a. 308". Canadian Legal Information Institute. Retrieved 21 January 2013. 
  2. ^ (French) "Le syndicat". Retrieved 21 January 2013. 
  3. ^ a b (French) "Rapport annuel 2011-2012" (PDF). Urgences-santé. Retrieved 21 January 2013. 

External links

  • Urgences-santé
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