DISCLAIMER . . . . . . . . . . . . . . . . . ii CONTENTS . . . . . . . . . . . . . . . . . . iii FOREWORD . . . . . . . . . . . . . . . . . v ABOUT THE AUTHOR . . . . . . . . . . vii PREFACE . . . . . . . . . . . . . . . . . . . ix ACKNOWLEDGMENTS . . . . . . . . . . xi ABSTRACT . . . . . . . . . . . . . . . . . . xv 1 EXPECTATIONS OF COMMAND . . . 1 What Does the Boss Expect? . . . 2 What Do the Troops Expect? . . . 9 What Do You Expect? . . . . . . . . . 18 Notes . . . . . . . . . . . . . . . . . . . . 22 2 VISION AND ENVIRONMENT . . . . . 23 Developing and Communicating Your Vision . . . . . . . . . . . . . . 24 Building the Environment . . . . . 30 Notes . . . . . . . . . . . . . . . . . . . . 49 3 WALKING THE WALK . . . . . . . . . . . 51 Notes . . . . . . . . . . . . . . . . . . . . 72 4 HANDLING JUSTICE . . . . . . . . . . . 73 5 GREAT IDEAS . . . . . . . . . . . . . . . . 95 Take Responsibility for Fun . . . . 95 Sponsor Program . . . . . . . . . . . . 100 Celebrate Heroes—Not Machines . . . . . . . . . . . . . . . . 103 Mentoring Program . . . . . . . . . . 104 Notes . . . . . . . . . . . . . . . ....